Customer Relationship-SINOMADA | Superior Heavy Machinery Wholesaler

United Arab Emirates Customers Visited SINOMADA Office

On June 7th, the customer service department of our company received a consultation call from two important customers. The customer asked us about the supply of used pump trucks over the phone. After detailed communication, we understand the needs of customers. After knowing the customer's needs, we quickly sorted out the customer's needs into a detailed report and sent it to our purchasing team. When the purchasing team received the report, they immediately contacted our long-term partner, a well-known used equipment supplier. At the same time, our customers service team also began to prepare for the intense work. They greeted the customers and delivered to the booked hotel. In the hotel, our staff once again communicated with the customers to understand in detail the customer's specific requirements and expectations for the equipment. The next day, the customers came to the equipment display site early. We described the equipment's performance, usage, and maintenance record in detail, and answered a series of questions raised by customers. The customers was satisfied with the performance and condition of the equipment and decided to purchase the equipment. On the way to sending off, we also provided some suggestions for the client about the use and maintenance of the equipment to ensure that the customers; can use the equipment smoothly. Finally, the customers boarded the high-speed train smoothly and left Changsha with a satisfied smile. This successful transaction allows customers to express their appreciation and gratitude for our company's services and wins more reputation and trust for our company.

2024-06-07

Cameroon Customers Visited SINOMADA Office

On May 6, 2024, Jamina Liu, one of our business staff, welcomed a valued customer from Cameroon. These customers found us through Alibaba, an e-commerce platform with which we have cooperated for a long time, and they expressed strong interest in our construction machinery products. In the conference room, Jamina Liu introduced our company's excavator and tractor products to the guests in detail. The customer expressed strong interest in Jamina Liu's introduction and actively asked questions and discussed. The whole meeting was amicable, friendly, and productive. Finally, the two sides reached a consensus on the intention of cooperation and agreed on the follow-up specific cooperation matters.

2024-05-06

Dominica Customer Visited SINOMADA Office

On April 24, 2024, a Dominican customer visited the Star Horse office. Previously, the customer on the phone said he wanted to discuss the product order in detail, and the SINOMADA company immediately welcomed. Afterward, the customer came to the SINOMADA office as scheduled. During this visit, two staff members led the customer to the conference room and then communicated with him about relevant matters. During the visit, the customer learned about the production schedule of the previous order. Communicate with each other about the delivery and answer questions about the goods. Finally, at the end of the conversation with the customer, a consensus was formed.

2024-04-24

Mexico Customer Visited SINOMADA Office

The customer asked for the 37m pump truck in the Alibaba inquiry.,then We reported the price of SANY and XCMG to the client. The customer was more interested in XCMG, and proposed that the manager of their company would come to China to visit the factory, and gave the manager's contact information. Last Sunday, his manager arrived in Shanghai and told me he could visit our Shanghai headquarters, but it was canceled because the customer was going to Yiwu. On Monday evening, the customer informed me that he would go to Xuzhou to see the machine the next day, so I immediately contacted Manager Huang and made an appointment to see the factory. The customer's schedule was very urgent. After lunch with the customer, he went to the factory and determined the authenticity of the factory and machine. Then he went to take the high-speed train back to Yiwu.

2024-04-16

Russia Customers Visited SUNWARD & SANY Factory

The customer found me on the Global Sources website and expressed that they were going to visit China. The customer hired a translator to accompany them and took them to visit Sunward Intelligent's factory. The customer was very interested in aerial work vehicles and scissor trucks. After the visit, lunch was served, and the customer returned to Russia to negotiate and decide on purchasing matters.

2023-12-14

UAE Customers Visited KEMER Factory

On November 21,2023, Leena Li led his customers on a factory tour and negotiation, inspecting the production process and discussing the next order. The customers were impressed with the equipment and the factory, expressing their satisfaction and interest in a new order. Leena engaged in deep conversations with the customers, understanding their needs and promising to provide a detailed quotation and solution. Considering the customers' tight schedule, Leena arranged a trip to another city. On the way, they chatted and further strengthened their understanding of each other. This successful factory tour also built a solid bridge between our company and our customers.

2023-11-21

Ethiopia Customer Visited SINOMADA Office

On Oct 28, my customer called me from Ethiopia and told me he will arrive in China on 5th.Nov. and in Changsha on 9th. I picked him up at Airport and drived him to hotel to take down the belongings, then we had a dinner and fun talk time. The next day morning, we arrived at our office SINOMADA and I gave a brief indroduction of company history and exporting cases. Then we drived to pump truck factory, at the same time, we confirmed the exact model and price. Near night, we had a visition of a concrete batching plant. Then on 11th. morning, I came to my customer's hotel and we "fighted" and agreed the purchase price immediately.

2023-11-10

Russia Customers Visited EVANGEL Office

On Oct 27, we welcomed our customers from Russia in headquarter office in Shanghai. We had a meeting in the office about the forklifts and then we had delicious Chinese cuisine. After lunch, we showed off our customers to forklift factory and exhibition room and tested all the models they prefer. We confirmed the price face to face after the factory visited. Then we drove our customers to their hotel, and given the green tea as a gift. What a nice day we had!

2023-10-27

Peru Customers Visited SINOMADA Office

Before the earlier of Oct, my customers told me he will attend the Canton fair and visit our company. I picked him up in airport and reserved a hotel near our company, then we had a visit around our company. After that, we had a happy dinner together. The next morning, we went directly to the CAT excavator factory and had details of the models and conditions of the excavators he requested. After that, we had lunch, then drove him to the high-speed railway station for his next business trip.

2023-10-23

Russian Customer Visited EVANGEL Office and HELI & ZOOMLION Factory

My customer arrived in Shanghai on September 19. On the 20th, I took the customer to the Shanghai office and briefly introduced our company and related products. In the afternoon of the same day, we went to Kunshan to visit Heli’s warehouse. Afterwards, we took the high-speed train to Wuhu, Anhui Province in the evening. On 9.21 we went to Zoomlion’s forklift factory and visited the entire forklift production line. The customer thought it was spectacular.The customer who visited this time was very satisfied with our products and said that he would definitely order forklifts from us when his new factory is built.

2023-09-20

Spain & Argentina Customer Visited CAMC & FAW Factory and SINOMADA Office

My regular customers want to visit the CAMC and FAW factories. We met in Anhui on the evening of the 24th, visited the CAMC factory on the morning of the 25th, flew to Qingdao on the afternoon of the 25th, and visited the FAW factory on the morning of the 26th. The customer has other plans on the afternoon of the 26th. , we send customers to the high-speed rail station. On the 29th, the customer returned to Shanghai and visited our company headquarters and talked about other products they were interested in.During this trip, we spent several days with clients, both at work and in life, which allowed us to get to know each other better, which is conducive to subsequent cooperation.

2023-08-29

Cameroon Customer Visited SINOMADA Office

At the beginning of July, the customer contacted me, and after determining the product demand, on July 27, the customer came to Changsha. The customer is from Cameroon, has its own trading company in China, and wants to find a stable construction machinery supplier. At present, his end customer is interested in Shantui loader L58K C3, and discussed with the customer how to pack and transport the most cost-effective. At noon, I took them to eat Hunan cuisine and recommended Changsha's special tea, and the customer was very satisfied. In the afternoon, some details were agreed upon, and then the client was sent back to the hotel.

2023-07-27

INQUIRY

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